Reliable IT Support services for your retail business
IT has become the backbone of modern retail, from POS systems and stock control to online sales and customer engagement. When your business depends on always‑on systems and seamless experiences, your technology needs to be reliable, secure, and fit for purpose.
Your customers trust you with their payments and personal data, make sure your IT systems earn that trust. Rightside IT specialises in providing managed IT services for retail businesses, helping you stay secure, connected, and operational across every channel.
We can act as your dedicated IT team or work alongside your existing providers to deliver additional support, monitoring, and expertise, 24/7, 365 days a year, so you can focus on running your business.
Why retailers choose us
Cost
Benefit from a fixed pricing model which fits your needs and budget, and will grow with you. We’re fully transparent with you, and there’s no pesky hidden costs.
Expertise
Gain access to our world-class team and their years of experience across a variety of industries at no extra cost to you.
Forward-thinking
This isn’t a one-time thing, we’ll work with you to ensure you’re future-proofed and we’ll consistently make suggestions where improvements or enhancements become available.
Why retailers need a great IT partner
Retail moves fast. New products, new customers and new legislation all rely on systems that work 100% of the time. When IT support isn’t up to scratch, your workflow stalls, and small issues quickly become big problems.
The risks of poor support include:
Security gaps causing reputational damage and long term consequences
IT firefighting instead of meaningful progress
In many businesses, directors and senior team members end up handling IT on the side. It usually means jumping in only when something breaks, putting off updates, or missing potential risks. With the right IT partner, you get guidance, planning and ongoing support, so your team can stay focused on serving your customers, not fixing tech issues.
Poor or slow connectivity for POS and customer WiFi
Short-sighted tool choices leading to slow scaling and spiraling costs
Slower growth and lost productivity from unreliable systems
Your teams can’t afford downtime. When systems fail, people lose access, or tools don’t behave reliably, it can slow sales, delay order processing and pull colleagues away from the work that really matters. With dependable IT support, your team stays moving and your business stays on track from day one.
Great IT support gives practices a solid foundation, secure, efficient, cost-effective and ready for the future.
With the right partner behind you, you can concentrate on building your business, while your technology quietly works in the background.
Simple, transparent pricing
We believe in a simple pricing structure to give you a predictable bill at the end of each month. With packages starting from as little as £25 per device / per month. Prefer per user pricing? Get in touch and we’ll be happy to discuss options.
Standard IT Support
All the essentials
- Yearly Technology Reviews
- User account management
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Designed for multi-user devices and shared systems
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
Pro IT Support
Perfect for startups
- 6-Monthly Technology Reviews
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Designed for multi-user devices and shared systems
- User Account Management
- Azure and Microsoft 365 Tenant Management
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
Premium IT Support
All you can eat support
- Quarterly Technology Reviews
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Designed for multi-user devices and shared systems
- User Account Management
- Azure and Microsoft 365 Tenant Management
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
- Business continuity and disaster recovery planning
- Mobile Device Management
- vCTO / vCIO Service
- Inclusive Planned Site Visits
Let’s have a chat about your requirements
Give us 15 minutes to learn about your needs and go over how we can help your business, if it isn’t a good fit, no pressure!
Frequently asked questions
Yes. We partner with retailers and businesses throughout the UK to provide scalable solutions that grow with you. Whether you’re just getting set up or are growing at a rapid rate, we’ll work with you to make sure you get what you need.
Definitely. We can assist with everything including choosing the right hardware and software to setting up your networks, cloud platforms, and collaboration tools. We’ll make sure your tech is ready to support your future.
We pride ourselves on our fast response times, and most issues are solved remotely first time within a couple of hours. For more urgent or critical problems, we can visit your site, depending on location response times may vary.
Absolutely. We provide a range of IT support and management services for both FOH and the back office including Microsoft365, procurement, and managed IT support 24/7 x 365.
We’re completely transparent and flexible when it comes to our pricing, more details can be found further up this page here, or you can get in touch and we’ll run through how we can help you within your budget.