Reliable IT Support services for your contact centre
Every call matters, and every call depends on your systems working. Downtime doesn’t just mean an inconvenience, it means abandoned calls, breached SLAs, frustrated agents and customers who don’t come back.
Your agents handle sensitive customer data all day, every day, make sure the systems behind them are just as reliable. We specialise in providing managed IT services for contact centres, helping you stay online, secure, compliant, and ready to scale.
We can either be your IT team, or integrate into your existing team to provide extra support round the clock, 365 days of the year.
Why contact centres choose us
Cost
Benefit from a fixed pricing model which fits your needs and budget, and will grow with you. We’re fully transparent with you, and there’s no pesky hidden costs.
Expertise
Gain access to our world-class team and their years of experience across a variety of industries, including telephony, UC platforms and compliance-heavy environments, at no extra cost to you.
Forward-thinking
This isn’t a one-time thing, we’ll work with you to ensure you’re future-proofed and we’ll consistently make suggestions where improvements or enhancements become available.
Why contact centres need a great IT partner
A contact centre runs on uptime. Calls, chats, dialers, CRMs and telephony all need to work at the same time, every time, and when they don’t, the impact is immediate and visible. Small IT issues don’t stay small for long here.
The risks of poor support include:
Downtime that shows up on your SLA report
When systems go down, so does your service level. Missed calls, longer queue times and dropped chats aren’t just operational headaches, for many contact centres they’re contractual breaches. A proactive IT partner keeps your telephony, network and core systems monitored and maintained so outages are the exception, not the routine.
Compliance gaps around customer and payment data
Contact centres handle huge volumes of personal data, and often card payments, over the phone every day. Without the right protections around call recording, PCI DSS and GDPR, a small oversight can turn into a serious breach. A proactive IT partner helps put the right safeguards, retention policies and monitoring in place so you can operate with confidence.
IT firefighting instead of meaningful progress
In many contact centres, team leaders or ops managers end up handling IT on the side, jumping in only when something breaks, putting off updates, or missing potential risks. With the right IT partner, you get guidance, planning and ongoing support, so your leadership team can stay focused on service levels, not tech issues.
Slow, clunky agent desktops holding back productivity
Every second an agent spends waiting on a slow system, a frozen CRM or a dropped softphone call is a second not spent serving a customer. Poorly maintained desktops, networks and telephony integrations quietly chip away at average handling time and first-call resolution. The right partner keeps agent tools fast, reliable and properly integrated.
Struggling to scale up or down with demand
Contact centres deal with peaks, seasonal campaigns, new client wins, headcount that flexes month to month. Without the right IT foundation, onboarding a new intake of agents (or supporting a sudden shift to remote working) becomes a scramble. A good IT partner builds scalable, cloud-ready systems from the start, so growing or flexing your headcount doesn’t mean rebuilding your setup.
Great IT support gives contact centres a solid foundation, secure, efficient, cost-effective and ready for whatever volume comes next.
With the right partner behind you, you can concentrate on service levels and customer experience, while your technology quietly works in the background.
Simple, transparent pricing
We believe in a simple pricing structure to give you a predictable bill at the end of each month. With packages starting from as little as £29.95 per user / per month. If you’re unsure about anything, get in touch and we’ll be happy to discuss options.
Standard IT Support
All the essentials
- Yearly Technology Reviews
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
Pro IT Support
Perfect for growing teams
- 6-Monthly Technology Reviews
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
Premium IT Support
All you can eat support
- Quarterly Technology Reviews
- Asset Management
- Executive Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
- Business continuity and disaster recovery planning
- Mobile Device Management
- vCTO / vCIO Service
- Inclusive Planned Site Visits
Let’s have a chat about your requirements
Give us 15 minutes to learn about your needs and go over how we can help your business, if it isn’t a good fit, no pressure!
Frequently asked questions
Yes. We work with contact centres across the UK to keep telephony, agent desktops and core systems running reliably, whatever your size or call volume. Whether you’re a small in-house team or a growing BPO, we’ll work with you to make sure you get what you need.
Absolutely. We support and manage hosted telephony and UC platforms alongside your wider IT, so your voice systems, network and desktops are looked after by one team, not juggled between providers.
Yes. We can help put the right technical safeguards, call recording controls and monitoring in place to support your PCI DSS and GDPR obligations, so customer and payment data stays protected.
We pride ourselves on our fast response times, and most issues are solved remotely first time within a couple of hours. For more urgent or critical problems, such as an outage affecting live calls, we prioritise accordingly, and can visit your site depending on location.
Definitely. We can set up your systems so that onboarding new agents, whether that’s for a seasonal peak or a new client contract, is fast and repeatable, without compromising security.
We’re completely transparent and flexible when it comes to our pricing, more details can be found further up this page here, or you can get in touch and we’ll run through how we can help you within your budget.