Reliable IT Support services for your organisation
Running a non-profit comes with unique pressures, balancing tight budgets, managing volunteers, and protecting sensitive data, all while trying to deliver on your core mission.
Your donors and beneficiaries trust you. Make sure your IT infrastructure supports that trust. We specialise in providing managed IT services tailored for charities and non-profits, keeping you secure, compliant, and cost-effective so you can focus on making an impact.
Why Non-Profits Partner With Us
Cost
Benefit from a fixed pricing model which fits your needs and budget, and will grow with you. We’re fully transparent with you, and there’s no pesky hidden costs.
Expertise
Gain access to our word-class team and their years of experience across a variety of industries at no extra cost to you.
Forward-thinking
This isn’t a one-time thing, we’ll work with you to ensure you’re future-proofed and we’ll consistently make suggestions where improvements or enhancements become available.
Why you need a great IT partner
Modern non-profits rely on fast, dependable technology. Mobilising volunteers, managing donors, and delivering front-line support all require systems that work flawlessly. When your IT support falls short, your daily workflow stalls, and minor glitches quickly pull your team away from their core mission.
The risks of poor support include:
Data vulnerabilities risking vulnerable service users and donor trust
Many non-profits handle incredibly sensitive data, from the medical and personal histories of vulnerable individuals to financial details of donors. Without the right cyber security protections, proactive monitoring, and secure backup protocols in place, a single data breach can destroy public trust, invite heavy ICO fines, and deeply impact future fundraising. A proactive IT partner puts robust safeguards around your data, allowing you to focus entirely on your community.
IT “firefighting” draining limited internal resources
In many charities, senior staff, fundraisers, or administrators end up handling IT issues on the side. This inevitably means tech is only addressed when something breaks, causing delayed software updates and unmanaged risks. With a dedicated IT partner taking care of your infrastructure, your core team is freed from fixing tech issues, allowing them to focus 100% of their energy on service delivery and making an impact.
Missing out on free or heavily discounted charity software grants
Modern platforms like Microsoft 365 and Google Workspace offer exceptional cloud ecosystems, but many non-profits are accidentally paying full commercial rates or missing out on massive cost savings. Without an IT partner who understands the sector, it’s easy to miss out on TechSoup, Charity Digital, and Microsoft non-profit grants that could save your organisation thousands of pounds a year, money that could be redirected straight to your front-line services.
Poorly secured, fragmented systems for remote workers and volunteers
Charities frequently rely on a fluid, high-turnover network of hybrid staff and volunteers, often working from their own personal devices. Without central, cloud-ready management tools and strict access controls, this creates massive security gaps. A great IT partner helps you seamlessly onboard and offboard users, securing your data on any device without making the technology too frustrating or complicated for your volunteers to use.
Service disruptions halting front-line delivery and communication
When a commercial business faces downtime, it loses revenue; but when a charity faces downtime, vulnerable people can lose access to vital services. If your telephone systems, donor portals, or email networks fail, your communication loops break entirely. Dependable IT support guarantees system uptime and rapid response times, keeping your operations steady so your doors always remain open to those who need you.
Great IT support gives organisations a solid foundation, secure, efficient, cost-effective and ready for the future.
With the right partner behind you, you can concentrate on making the biggest impact, while your technology quietly works in the background.
Simple, transparent pricing
Every pound spent on IT firefighting is a pound taken away from your front-line services. We provide fixed, predictable monthly pricing that respects charity budgets, with zero hidden surprises. If you’re unsure about anything, get in touch and we’ll be happy to discuss options.
Standard IT Support
All the essentials
- Yearly Technology Reviews
- Asset Management
- Trustee Board & Compliance Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Microsoft 365 Backup Service
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
Pro IT Support
Perfect for growing organisations
- 6-Monthly Technology Reviews
- Asset Management
- Trustee Board & Compliance Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Microsoft 365 Backup Service
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
Premium IT Support
All you can eat support
- Quarterly Technology Reviews
- Asset Management
- Trustee Board & Compliance Reporting
- Unlimited remote support and incident response
- Microsoft 365 User, Group and License Management
- Azure and Microsoft 365 Tenant Management
- Microsoft 365 Backup Service
- Full 360 degree patch management
- Fully Managed Anti-Virus and Anti-Malware
- Budget Planning
- Document Management
- Cyber Security Training
- Extended Email Protection
- End-user Training and Reporting
- Business continuity and disaster recovery planning
- Mobile Device Management
- Strategic IT Director / vCTO Service
- Inclusive Planned Site Visits
Let’s have a chat about your requirements
Give us 15 minutes to learn about your mission and see how we can streamline your operations, if it isn’t a good fit, no pressure!
Frequently asked questions
Yes. We partner with organisations throughout the UK to provide scalable solutions that grow with you. Whether you’re just getting set up or are growing at a rapid rate, we’ll work with you to make sure you get what you need.
Definitely. We can assist with everything including choosing the right hardware and software to setting up your networks, cloud platforms, and collaboration tools. We’ll make sure your tech is ready to support your future.
We pride ourselves on our fast response times, and most issues are solved remotely first time within a couple of hours. For more urgent or critical problems, we can visit your site, depending on location response times may vary.
Absolutely. We have customers with both platforms and are fully trained to support both. We’ll work with you to decide on the best platform for your organisation, then we’ll setup, support and continually monitor your chosen solution.
We’re completely transparent and flexible when it comes to our pricing, more details can be found further up this page here, or you can get in touch and we’ll run through how we can help you within your budget. We’ll even help you navigate through the best options for not-for-profit licensing and grants to get the most from your investments.